Frequently Asked
Every question, answered.
Products & Skin
Is VORQ suitable for sensitive skin?+
Yes. Every formula is pH-balanced, sulfate-free and dermatologist tested. If you're highly reactive, patch test on the jaw for 24 hours first.
Will the cooling be too strong?+
No. Cool State uses pharmaceutical-grade menthol at a carefully dosed level — cooling and calming, never stinging.
Can I use both products together?+
Yes — the Cooling Face Wash and Cooling Scalp Tonic are designed to work as one ritual.
Are they safe for daily use?+
Yes. Both products are formulated for morning and evening use.
Are the formulas vegan?+
Yes, and cruelty-free. No animal-derived ingredients or animal testing at any stage.
Shipping
Do you ship across Malaysia?+
Yes — nationwide. Shipping is RM 7 for West Malaysia and RM 15 for East Malaysia.
How long does delivery take?+
3–5 working days for West Malaysia, 3–7 working days for East Malaysia.
Do you offer cash on delivery?+
Yes, for most West Malaysian postcodes.
International shipping?+
Coming soon. For now, VORQ ships within Malaysia only.
Returns & Refunds
What is your return policy?+
30-day satisfaction guarantee. If VORQ doesn't work for you — even opened — we'll refund it.
How do I start a return?+
Email vorqcoolstate@gmail.com with your order number. We handle the rest, no forms.
When will I get my refund?+
Within 5 working days of the returned parcel arriving with us.
Orders & Account
Do I need an account to buy?+
No. Guest checkout is available.
Can I edit my order after placing it?+
Yes, within 1 hour. Email us fast.
Do you offer gift wrapping?+
Yes, at checkout — hand-wrapped in Puchong, Selangor.